Is MMP in trouble. I did one order with them fine but tried to reorder and it’s all going badly.
First of all they’ve had a website update and lost (sorry ‘archived’) the old data so had to do the full sign up and validation process again.
Now they’ve gone beyond their stated window for reviewing. I tried phoning them multiple times today and no one picked up. I have emailed them as well but nothing.
Their trustpilot link is showing a couple of people posting in the last 24hrs with similar problems.
Feels a bit off and they’ve taken my money. I’m not too worried as I can do a charge back but I’d rather just have my repeat and not miss any days.
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I’ve noticed when some websites do updates, things don’t run smoothly at first, understandable but very frustrating for customers trying to order or re-order. And i’ve also noticed you have to do a full consultation with them too when they do these updates! I hope you get it sorted soon.
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Ah, there’s now a pop-up so ordering delays because of new website. Not sure that’s a valid excuse for the delay in clinical review and not answering the phone but at least they are acknowledging it.
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I’ve not had any issues, give them a call.
I have had a few probs in that I can’t seem to progress the on line consultation ( which I have had to redo) - however , Inhafe just submitted a query form . I expect when they have sorted out their issues it will go better . But yes a pain.
I got it today. @ipuk the biggest issue was that they weren’t picking up the phone or answering emails. Bad comms always makes things worse. Fingers crossed this is an end to it though
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I tried to contact “Customer Services” today. No answer to emails, nobody answering the phone, nobody responding to a message when I finally got through to accounts!
Somebody finally answered the phone in the afternoon and were extremely unhelpful.
I’m not using MMP again.